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Customer Operations Specialist - Sankofa Talent Acquisition

If you are looking for long term career development in a world class arena then we really should be talking.

Full Time, Office Based (On-site)

Customer Operations Specialist


Job Description

Our client is a car leasing company that is looking to hire a customer operations specialist to join their team. This is the perfect opportunity for a junior looking for the next step in their career. In this role, you will aim to ensure and improve a seamless service for customers.


This will be a collaborative role where you will work as a team to improve the customer experience. You will take on a primary role in re-evaluating and delivering the service provided to customers.

  • Oversee the customer’s experience from their first point of contact through to their last
  • Act as a problem solver
  • Evaluate the current customer service process and provide feedback on areas of potential improvement
  • Plan and prepare for growth in the market

Required experience/skills

In this role you will need to take on a ‘can-do’ attitude where no task or too big or too small. This role will be perfect for someone who is eager to learn, great with people and able to think on their feet.

  • Experience in a customer-facing role
  • A people person with a passion for customer service
  • A natural problem solver who is a forward thinker


  • Languages:  Spanish, English proficiency level (C2)
  • References

If this sounds like the role for you, and you’d like to learn more, click apply now. Sankofa Talent Recruitment team will be happy to assist you.

Your application will be assessed within 3-5 working days. Please note only shortlisted candidates will be contacted.

By applying here you agree to Sankofa Talent storing your CV in our secure applicant tracking system (ATS;). As your consultants, we are dedicated to helping you find a new job in your field of expertise and, equally, to keeping your personal information secure at all times. Your CV will not be sent to any third party without your consent.


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